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Privacy Policy

BlueUplink — Last updated: March 2026

1. Who We Are

BlueUplink is an electronics repair and refurbishment business providing consumer electronics repair, board-level component repair, depot repair, and device refurbishment and resale services to individual and business customers across the United States.

2. Information We Collect

Personal & Contact Information

When you request a repair, submit a quote, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing or shipping address
  • Company name (for business customers)

Device & Repair Information

To perform repair and refurbishment work, we also collect information about your device:

  • Device type, make, and model
  • Serial number or IMEI
  • Description of fault or damage
  • Diagnostic and repair notes

Note: We do not access, copy, or store any personal data held on your device. Our work is carried out on hardware only. We recommend backing up your data before sending any device to us.

3. How We Use Your Information

We use the information we collect to:

  • Perform the repair or refurbishment service you have requested
  • Communicate with you about your repair status, quotes, and job completion
  • Process invoices and maintain service records
  • Respond to inquiries and provide customer support
  • Comply with applicable laws and regulations

4. Sharing Your Information

We do not sell, rent, or share your personal information with any third parties for marketing or commercial purposes.

We may disclose your information only where required by law — for example, in response to a valid court order, subpoena, or request from a law enforcement agency.

5. Data Retention

We retain your personal and repair information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law (for example, financial records for tax purposes). When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

  • The right to know what personal information we have collected about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of the sale of your personal information (we do not sell data)

To exercise any of these rights, please contact us at the email address below. We will respond within 45 days.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. While no system is completely secure, we are committed to maintaining strong data security practices.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

BlueUplink
Email: privacy@blueuplink.com